We would like to give Analysts the ability to update request type calls via inbound email. This feature is only required for updating requests/addign call notes since our requests have specific forms associated to them and it is preferable these are completed on creation.
However, it is only possible to associate a single process with one mailbox (we would like one mailbox with the ability to add call notes to multiple processes). In the absense of this, Analysts would need to send updates to different mail boxes if they wanted to update specific requests. Since there are a number of request processes and will continue to grow with the businsess, this will not be a feasible solution.
I am thinking along the lines of mailbox rules to forward to a single mailbox but if anyone has implemented a solution to manage this limitation, would be great to know how that was acheived.