Also, the context menu has a greyed out "Launch Externally" option.
What does this do?
This I would like to know as well. Is there anyone who can answer this?
Check out the generic desktop conenctor in the desktop manager manual and all will be revealed. This is not available for webaccess though.
I don't think you can configure the Remove All menu entries (which are a different thing anyway), but I would have thought you could take the priv to delete CIs away from those users? If you do that and they can still do a remove/delete, the nthat would be a bug (IMHO!)