3 Replies Latest reply on May 28, 2013 12:23 PM by Maag

    Avalanche SE offline After change IP the server

    Rookie

      hello.

       

      I changed of server IP and avalanche SE version 5.3.0 JAVA console but the application has changed it's status to offline, I Try change the ip of the "My Location" but did not find the option, I ask if there is another way to do it or what the solution to this problem?.

       

      thanks.

        • 1. Re: Avalanche SE offline After change IP the server
          l.vanagteren Apprentice

          Hi Joan,

           

          With Avalanche SE, the dServer is always on the same machine as the eSever. So you don't got the option to change the IP address of the dServer.

           

          But how can you change the IP address of the server, when you use Avalanche SE? Very simple: change the IP address of the server and restart the server or just restart the Wavelink Avalanche services. After the restart, Avalanche rediscovers the dServer.

           

          Tip! Before changing the IP address of the server, set the new IP address in the ava enabler config and let all your handheld get this update. Otherwise you need to change the Avalanche Server IP address on all the handheld manualy.

          1 of 1 people found this helpful
          • 2. Re: Avalanche SE offline After change IP the server
            Rookie

            Hi,

             

            I restart the avalanche service and restart the server but the application continue offline, I saw in the windows event log and I find this error message.

             

            Faulting application name: WLAvalancheService.exe, version: 5.3.0.0, time stamp: 0x4faa55da

            Faulting module name: WLAvalancheService.exe, version: 5.3.0.0, time stamp: 0x4faa55da

            Exception code: 0xc0000005

            Fault offset: 0x0010001a

            Faulting process id: 0x830

            Faulting application start time: 0x01ce4d0128e0e524

            Faulting application path: C: \ Program Files (x86) \ Wavelink \ Avalanche \ Service \ WLAvalancheService.exe

            Faulting module path: C: \ Program Files (x86) \ Wavelink \ Avalanche \ Service \ WLAvalancheService.exe

            Report Id: 73974d2e-b8f4-11e2-A38E-00155d4e0500

             

            - System

              - Provider

               [ Name] Application Error

              - EventID 1000

               [ Qualifiers]  0

               Level 2

               Task 100

               Keywords 0x80000000000000

              - TimeCreated

               [ SystemTime]  2013-05-09T22:04:43.000000000Z

               EventRecordID 831

               Channel Application

               Computer WIN-6Q3J7A826HB

               Security

            - EventData

               WLAvalancheService.exe

               5.3.0.0

               4faa55da

            WLAvalancheService.exe

               5.3.0.0

               4faa55da

               c0000005

               0010001a

               830

               01ce4d0128e0e524

               C:\Program Files (x86)\Wavelink\Avalanche\Service\WLAvalancheService.exe

               C:\Program Files (x86)\Wavelink\Avalanche\Service\WLAvalancheService.exe

              73974d2e-b8f4-11e2-a38e-00155d4e0500

            • 3. Re: Avalanche SE offline After change IP the server
              SupportEmployee

              An issue like this needs to be routed through our customer portal. Please open a ticket for this issue and we will be happy to help you.