Wonder if anyone can help please? We have been asked to see if it is possible to send an email to an external supplier when an incident is logged using a specific category however the actual incident will be assigned to a Support Group or Analyst.
I had an idea to put a check Category decision on the Incicent Process then an Add Reminder but can you specify a dedicated supplier that the email goes to? or is there a better way that I can do this?
(We are currently on 7.4)
Any help would be great!