1 Reply Latest reply on Jun 7, 2013 4:13 AM by elizabethcombrink

    Resolution by Email

    pcantika Apprentice

      In Landesk i can created ticket (new incident) by email.

       

      But, i want to created resolution for ticket by email.

       

      In Mapping i can't see Attribute Resolution

       

      6-7-2013 4-45-54 PM.png

      if i am add Attribute resolution on this coloum (Business Attribute), is It possible? How?

       

      is there any other ideas to make the resolution of the email ?