I have a requirement to set the service item on a new call that is logged via inbound email. The idea would be that the sender could use a "tag" in either the subject or body of the email to set the service item on the form. Since there are hundreds of service items, it would not be feesible to set this up via templates and process conditions for each service item
My thoughts are that this may be possible via a calculation but not sure how that might be configured. If anyone has any tips on how this might be acheived, I would be greatful to hear how.