2 Replies Latest reply on Jun 24, 2013 1:07 PM by dmshimself

    Random Resolution emails not sent

    neil_p1000 Apprentice

      Hi all

       

      A bit of a needle in a haystack one here. We have had a number of resolution emails not being sent. We have checked that all services are running and the Is Active flag is ticked on the resolutions but still finding random people are not getting resolution emails. Is there a way of checking emails that have not been sent\generated as we can no longer check the event viewer on the server since upgrading to 7.6 as the only event you get now for outbound mail is

       

      Logging OnContinue with user : System Url: http://localhost/ServiceDesk.Framework

       

      cheers

      Neil