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We believe we have found this issue resolved it. It would be included in the next release due to come out within a month.
Thanks for the heads up Jason....
Just curious - is the issue with the app itself? If so, will there be a new release in the (Apple) app store that will need to be updated individually or was the problem on the server end?
***crossing my fingers that it's a server side issue***
It is a client side issue and will require an app update. Sorry.
I hav the same probleme to 5 to 10 % of the iphone (480 iPhone) (iOS 5 are more impact than iOs 6)
i hav open an Incident 00588130 and a bug report TFS 66955.
the probleme was the iOs file system : Private\Var\Keychains\keychain-2.db
this was corrupt and don't accept new value for the LD Portal application, if you delete, the file, this is ok, but this is only possible on iOs jailbreak iDevices; I use this soluce to test and debug the probleme, but to the iPhone in production, the only good soluce is an all erase device.
Sorry for my bad english.
The new version has been released and should address this issue.
Can you remove the trailing '/' and try it again?
yes, if y remove the \, it'is equal.
I just succeed to bring up the server field, but I had to go into settings and remove the line 3 times before the server appears online.
This works when an update of the application.
The problem appears only during a new installation.
Are you saying a new installation won't work?
Just to be clear, upgrading an existing portal still works?
The update works without error (test on 2 ios 6.1.3).
only the new installation is concerned (on 61.2 and 6.13, i don't test on 5.1.1)
here is the procedure I use for install correctly whith my MDM :
1 - install LD Portal from the Appstore.
2 - Launch Portal LD (leave blank)
3 - go to setting and LD Portal and delete the entire line
4 - return to LD Portal 2 by pressing both the home
5 - return to the setting by pressing 2 times on the home, then LD Portal and enter this: https://mobile.xxx.fr/launchpad.cloud then confirm by pressing settings (top left)
6 - return to LD Portal by pressing 2 times on the home,
7 - If the server line is still not there, go into setting by pressing 2 times on the home and LD Portal and made a change (like remove the 'd' cloud) and confirm by pressing setting, then turn the remove this letter for proper address;: https://mobile.xxx.fr/launchpad.cloud
If necessary, repeat the operation 6 and 7 appear to be the 3rd line
do you replicate the problem ?
The choice to manage the iOS devices by Landesk Mobility manager in my compagny after one year and a half of various and varied problems is questioned.
Thank you for keeping me informed quickly, I have a meeting with manager to question the choice of Landesk.
The only thing we noticed is that the user must exit the app settings screen to main settings screen before settings are saved. Could that be your issue?
On several device during a new installation of LD Portal, we are requiring manipulation of setting and mobile server, 3 times on to ensure that the fields are well taken into account.
All devices tested are in 6.1.3 and FR