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If I remember right, you use rights at a role or group level to allow access to domains.
Look under: Administration - Administration - Categories - Knowledge Management - Knowledge Domain Category
The rights determine which of the domains can be seen by users. The enduser that is available to everyone, no group is needed. Anything not in a Knowledge domain is viewable by everyone.
Ok, to assign customers to domains I'm using administration panel, and search works fine - customer 1 can see results from customer1 domain and enduser domain. But how to create one query to get list of articles from booth domain? Propably I'll prepare a dashboard with two lists: "general" KB and "specific" KB, because after few hours of fighting I don't think it is possible to do that in one query.
Second idea is to create relation to customer in article, but this can be set only manually - copy rules and calculations cannot set this automatically, even if customer name and domain name are exactly the same. So KB manager have to set customer attribute manually before or after article acceptance, and this way it works - I can set query where conitions are: domain - enduser, customer - current group. But I'm sure there is a better way to achieve that
Use search. Query not needed. In Webaccess you use the search bar at the top of the screen. In console there is a shortcut to the search capability. You will not be happy with a query.
After small modification calculation is working, so assignment to customer works fine.
On dashbord are two queries: general one and specific one.
I'm not happy with query, but enduser will be, because it is two click to find manual how to start webex, or where to bang when laptop won't start.