4 Replies Latest reply on Jul 1, 2013 2:36 PM by mbaney

    Can’t authenticate from remote console

    mbaney Apprentice

      Hi,

      I have installed the remote console (via a download) successfully but am not able to login to the core server.  I get: “Authentication failed.  Verify the credentials are correct and that the account is not locked or disabled.” I know the account is working because I am able to login to the core server and start the management console on it. In the console.exe.log on the system that has the console installed I see:

       

      06/27/2013 17:23:46 INFO  13052:1     RollingLog : FormMain: Enter constructor

      06/27/2013 17:23:46 INFO  13052:1     RollingLog : Current language: ENU

      06/27/2013 17:23:46 INFO  13052:1     RollingLog : Using culture info: en-US

      06/27/2013 17:23:46 INFO  13052:1     RollingLog : FormMain: InitializeComponent

      06/27/2013 17:23:46 INFO  13052:Main Thread RollingLog : FormMain: Leave constructor

      06/27/2013 17:23:46 INFO  13052:Main Thread RollingLog : There is an error in XML document (2, 3).

      06/27/2013 17:23:54 INFO  13052:Main Thread RollingLog : Starting authentication

      06/27/2013 17:23:54 INFO  13052:Main Thread RollingLog : Resolving rights for CHEFADMIN

      06/27/2013 17:24:03 INFO  13052:Main Thread RollingLog : AuthenticationException Exception: Failed to authenticate

       

      I have checked the COM+ settings and verified they are correct.  I have also reentered the password.  I get the same error as above “AuthenticationException Exception: Failed to authenticate”.  On the core server I added a local admin account to the local LANDesk Administrators group and as able to login to the console there.  I have also checked the times and made sure they are the same.

       

      One thing to note is that my core server does not seem to be listening on ports 8092, 9590, and 9591, which according to this http://community.landesk.com/support/docs/DOC-1591#console are required for remote console.  I’ve looked everywhere but can’t seem to figure out where to configure this.  Any help would be greatly appreciated.

       

      LANDesk Core and management console 9.50.0.530.  Core is Windows Server 2008 R2, console is Windows Server 2008 (no R2).