1 2 Previous Next 18 Replies Latest reply on Jul 3, 2013 5:39 AM by zman

    SD command line options broken in 9.5?

    Specialist

      Recently we migrated from LDMS 9.0 to 9.5.  I am trying to build some new Software Distribution packages in the new console and I am seeing a problem with the command line options part of the package builder.

       

      Specifically I am working an MSI package and under the INSTALL/UNINSTALL OPTIONS section of the package builider there is a box at the bottom labeled ENTER COMMAND LINE OR SELECT OPTIONS ABOVE AND EDIT COMMAND LINE FOR MSI PACKAGE.

       

      In this section one typically includes such references as "/i /passive /norestart" for MSI packages.  I have those and with them included I am able to save the package and see the dialog box close.  However, when I add addtional commands per the direction of the MSI publisher, I am unable to save and close the dialog box.

       

      Example, I am adding the following:

       

      /i /passive /norestart CHANNEL=82 ADVANCED_OPTIONS=0 AD_SECURE_MODE=1 ENABLECHANNELSELECT=0

       

      with 9.5 this won't fly; I have to strip out everything past the /norestart reference.

       

      Without removing the additional commands, upon clicking SAVE, I am returned to the INSTALL/UNINSTALL OPTIONS tab of the SD package dialog box.  I am unable to close this dialog box while saving changes; I must click CANCEL or the X in the upper right corner of the dialog box.  Either option does not save changes.

       

       

      Now, in 9.0 this worked just fine.  In fact, if I open an old SD package and attempt to save and close the package I am unable to do so.  The same behavior reported above is happening with the old SD packages.

       

       

      In the case of this specific package, it is necessary for me to pass the additional command line options onto the MSI.  Any idea how I can do this as it isn't working now the way that it used to?

        • 1. Re: SD command line options broken in 9.5?
          Frank Wils ITSMMVPGroup

          Hi!

           

          I haven't seen this yet and can't test it right now, but as a workaround, did you try to untick the 'use windows installer...' box? The passive and noreboot will be handled by the delivery method you choose, but besides that you should have more freedom in the options you enter.

           

          Also, to make life much easier, please vote for this :)

          http://community.landesk.com/support/ideas/2731

           

          Frank

          • 2. Re: SD command line options broken in 9.5?
            MarXtar ITSMMVPGroup

            Try putting the values in quotations e.g. "1"

             

            That worked for me recently but I can't speak to how it affects your package.

             

            Mark McGinn

            MarXtar Ltd/MarXtar Corporation

            http://landesk.marxtar.co.uk

            LANDesk Expert Solution Provider

             

             

            The One-Stop Shop for LANDesk Enhancements

            - Wake-On-WAN - Distributed Wake-On-LAN, Scheduled Power Down, and SWDist Sequencing

            - State Notifier - Real-Time Device & User State Inventory Updating & Alerting

            Update - New Stand-Alone State Notifier Console for Service Desk Operators

            Update - State Notifier now detects machine and user Idle states

            Update - WoW & State Notifier now integrate for even more functionality

            • 3. Re: SD command line options broken in 9.5?
              zman Master

              Quotes are the way to go.

              • 4. Re: SD command line options broken in 9.5?
                Specialist

                did the quotes on the value, eg "1" or "0"

                 

                that did the trick.  I didn't need to do that in 9.0 but it was required for 9.5.

                 

                Back in production mode; thanks guys.

                • 5. Re: SD command line options broken in 9.5?
                  zman Master

                  Be nice to have this documented somewhere

                  • 6. Re: SD command line options broken in 9.5?
                    Specialist

                    I'm sorry.  I've already forgotten what we were talking about!

                     

                     

                    -its like that with this product.  LDMS is full of nuanced behavior and needs; after 3 years I can't say I've learned how to consistently manage it but I can say that I know to expect a broomstick in the wheel spokes whenever I apply a service pack or do an update like this.  I've allocated time to make the transition from 9.0 to 9.5 and I've told my other team members to let go of the product during this transition.  I'm making notes and spreading the word of what is working and what isn't.

                     

                    This is the most needy product I've ever used; I think a situation like this is not just a matter of something being left undocumented, rather it is symptomatic of a larger issue that I wish were addressed:  That is Landesk needs to strive for greater consistency with quality assurance systems in place to ensure greater continuity across all components of the product and continuity of function/operation between versions/sub-versions of the product.

                     

                    I believe that in order to milk this product for what its worth, it takes a full-time person to manage the product and provide support within the organization, and that is kind of a shame.  I vomit, or want to, whenever I'm on hold and I'm listening to the Landesk Propoganda woman say that 'the average customer realizes a 1092% return on investment within 6 days of using this product'.  With smaller organizations such as mine I seriously doubt that anyone ever recoups the investment cost precisely because the cost is constantly perpetuated through in-house maintenance and development as required by the landesk updates.  For me, this process has been an annual investment significant enough in scope that I've simply stated to my boss there is a cost of doing business with Landesk and we have to eat it every year.

                     

                    The one upside to this product that I do believe in is the notion that I mostly have a single console for all of my management tasks rather than using a varied suite of separate products.  In a sense this makes the cost of landesk a wash and I can live with that.

                     

                    -thanks Zman and Mark

                    • 7. Re: SD command line options broken in 9.5?
                      BryanS Apprentice

                      another option is to write the command into a batch file and use a batch package instead of msi package.  This should let you pass whatever switches you like.  I like this method as I often include a command to run an inventory scan as a last step in my package.  This way, my software inventory info is refreshed for machines as soon as they're installing a package.

                      • 8. Re: SD command line options broken in 9.5?
                        Specialist

                        I do use batch files, but generally only as a last result.  I like having all aspects of a packge to be contained in a single place and so I don't like having to go out and create/maintain a spearate file for the installation.  Additionally, as most of my installations are originally sourced from MSI files, it is very easy to copy a package and convert the copy into an uninstall package.  This isn't something that is as easily managed with batch SD packages.

                         

                        I also appreciate the INVENTORY scan at the end of a given task.  I wish landesk would simply make that an option via checkbox or drop down in all of the various components where it makes sense.  I see it as an applicable option for Patch Manager, Software Distribution, and Provisioning.

                         

                        -thanks for your comment.

                        • 9. Re: SD command line options broken in 9.5?
                          zman Master

                          Inventory scan after SD is coming. I also appreciate your comments concerning the use of LANDesk. My feelings are that if you knew (repost from the MVP group concerning SP1 release notes):

                           

                          So my rough notes. This is a hybrid between release notes, a PPT on new features, and a light training document. Thoughts:

                          1. Too long because there is an over abundance of images, not enough specific/detailed verbiage, wasted space..
                          2. No common formatting - each area writes their own.
                          3. Should not be a PPT. Stick with formatted HTML/Winword to PDF.

                              

                          A couple months ago I provided suggestions on release notes, and apparently a lot was not understood. My feelings:

                          1. Document should have multiple levels of detail - low to high.
                          2. First level is very short description, second is a link to a PPT similar to this with graphics, etc,,,, third is a highly detailed technical view. My thoughts are there is one audience with multiple levels of technical or interest levels. Providing them with a >300 page doc is not good. Sort of like trying to eat a cake in one bite.
                          3. Needs to be organized (TOC) and by functional area (Core, Agent, SLM, etc...)
                          4. Needs a known issue list.
                          5. Sections
                          6. Notable Changes 
                            1. New Functionality
                            2. Removed Functionality
                            3. Changes
                            4. Known Issues
                          7. Should be online so changes can made quickly.
                          8. User update (like help.landesk.com but works) to notify of issues with doc.

                           

                          Just some thoughts.....

                          • 10. Re: SD command line options broken in 9.5?
                            BryanS Apprentice

                            I'd vote for an enhancement request to enable inventory scan as a part of a task execution

                             

                            (I've also done inventory scan via batch as a final package in a task to build in inventory scan after non-batch packages)

                            • 11. Re: SD command line options broken in 9.5?
                              Specialist

                              Zman, those are all good thoughts.

                               

                              It would really great for me, at least, if access to technical details were granted as that 3rd level of detail.  And that the list of known issues would align with available patches in a self-help context.  It would be easiest and best for me to be able to download what I think I need based on the list of known issues and related patches.

                               

                              Because our organization is so small the only landesk support option available to us a per-incident or 5-incident support pack which costs more than $220 per incident.  Originally we purchased this support pack and dipped into it once in a blue moon.  Last Summer we learned that Landesk slapped an expiration date on it and made our remaining incidents go away without being used and we were forced to buy another 5 incidents, which expire this week.

                               

                              I really feel burned by landesk on this because their support model for patches is that you have to open a support ticket to get a patch; and this year Landesk has debited our incident pack for simply requesting a patch.  This means that we have had to pay cash dollars to buy bug fixes for the product we are leasing.Last year one of those incidents was used to download the HP plug-in and upon installation we discovered a bug in the product.  It cost us quite a bit of time and $220 in the end because Landesk took away one of our incidents. Its straight up wrong.

                               

                              I am not going to purchase another incident pack this year which means that I expect to loose access to the support portal and that will mean no more patches.  I wish Landesk had a different support model.

                              • 12. Re: SD command line options broken in 9.5?
                                Frank Wils ITSMMVPGroup

                                AspenSkier,

                                 

                                I'm not familiar with the support models in the US (if they are different from in Europe), but you mention you lease LANDesk? Doesn't that include a PMA and right to updates/upgrades? Do you work with a LANDesk partner? Can't they help you with the patches?

                                 

                                Frank

                                • 13. Re: SD command line options broken in 9.5?
                                  Specialist

                                  we have to pay landesk each year for the right to use the software and as I understand it we are entitled to use whichever version we want and that is supposed to include updates and upgrades.  I call this a lease because at the end of the year we lose the software and all that we invested in making it work if we don't send them more money.

                                   

                                  This lease entitles us to nothing else.  I don't know what a PMA is, but I understand that nobody is assigned to support our organization and we have no partner in anything except maybe the guy who collects the check each year.

                                   

                                  Landesk has not freely posted patches for download and have required that we open a support ticket in the online support portal to request patches.  I don't understand why they thought this made any sense but it is how they have done business in the past.  Has this changed?

                                   

                                  I ask because this is the last week that I'll have access to the support portal, so I understand that it is the last chance I'll have to use normal channels to request product updates/patches.  Has 9.5 SP1 been posted yet?

                                   

                                  -thanks

                                  • 14. Re: SD command line options broken in 9.5?
                                    MarXtar ITSMMVPGroup

                                    We might need to clarify something. By patches, freely available means only public released patches. Service Packs or content that can be downloaded within the LANDesk security module of LDMS. Other patches are pre-release and as such are officially only available to LANDesk support customers that log a call as they are not regression tested and therefore may generate support issues themselves.

                                     

                                    It is worth you confirming exactly what license model you are under. There are some rental-type agreements I've seen such as for education where rights to software are lost, but under standard mainenance agreements you have a perpetual license for the product and all versions/service packs released within the period of your maintenance.

                                     

                                    SP1 is due 'soon' and will be publicly available.

                                     

                                    Mark McGinn

                                    MarXtar Ltd/MarXtar Corporation

                                    http://landesk.marxtar.co.uk

                                    LANDesk Expert Solution Provider

                                     

                                     

                                    The One-Stop Shop for LANDesk Enhancements

                                    - Wake-On-WAN - Distributed Wake-On-LAN, Scheduled Power Down, and SWDist Sequencing

                                    - State Notifier - Real-Time Device & User State Inventory Updating & Alerting

                                    Update - New Stand-Alone State Notifier Console for Service Desk Operators

                                    Update - State Notifier now detects machine and user Idle states

                                    Update - WoW & State Notifier now integrate for even more functionality

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