5 Replies Latest reply on Jul 16, 2013 2:54 PM by Jamie Cannon

    Filter Analysts on Assignment by Company

    Jamie Cannon ITSMMVPGroup

      Just curious if anyone has done this before to see if there is another way of doing it.


      I want my "Analyst" field on Assignments to ONLY show those Analysts in the same COMPANY as the Raise User.  Then to expand on this I would also like it to ALWAYS show another set of Analysts.



      Raise User 1 is a member of Company 1

      Raise User 1 submits a ticket


      Analysts A, B and C are members of Company 1

      Analysts X, Y and Z are members of Global Company


      On assignment of this ticket, I want the Analysts shown for assignment to be a member of Company 1 OR Global Company.


      I have a thought of how to do this now, but I'd like some other opinions.