Just curious if anyone has done this before to see if there is another way of doing it.
I want my "Analyst" field on Assignments to ONLY show those Analysts in the same COMPANY as the Raise User. Then to expand on this I would also like it to ALWAYS show another set of Analysts.
Raise User 1 is a member of Company 1
Raise User 1 submits a ticket
Analysts A, B and C are members of Company 1
Analysts X, Y and Z are members of Global Company
On assignment of this ticket, I want the Analysts shown for assignment to be a member of Company 1 OR Global Company.
I have a thought of how to do this now, but I'd like some other opinions.