9 Replies Latest reply on Oct 16, 2014 5:34 AM by vdole

    Using Inbound services - update notes with e-mail replies?


      LDSD V7.5 SP1:

      We need help (step by step) to setup the system to cater for the following:

      • Receive e-mail replies on created tickets and update the tickets with notes. (Using the Inbound service)
      • Partition user data to allow 3 separate instances to manage their own end user data


      Any other capabilities the Inbound service offers besides the auto creation of tickets to the Incident module?