7 Replies Latest reply on Jul 19, 2013 3:33 AM by JaimeK

    How to edit outgoing email messages?


      Hi - sorry probably a very simple question but as I missed the very last module on emails I was hoping someone could help me. I basically need to edit the body of some of our outgoing emails. I have found what looks like them in the incident process however when I edit them and save it asks me to choose an analyst fromt he drop down - obviously this is just a template and there should be no need to choose an analyst (in fact the first email will have no analyst at all). Am I in the right area? Many thanks.