3 Replies Latest reply on Dec 19, 2016 11:35 AM by eric.wagner

    Cancelling Task does not cancel Request

    Rookie

      We have a pre-condition on our Request Tasks process to check if the Request is cancelled, and if it is, Cancel all associated tasks (see screenshot below).

       

       

       

       

      The pre-condition validates OK, however the Cancel action doesn't appear to be triggered (and the Task remains open). When I open the task myself, the Cancel action appears to be there, but selecting it does nothing, but create a new history log, as seen below. The fact that the Cancel action is there shows that the pre-condition validates correctly, so it cant be that.

       

       

      We also have a very similar task process for our Changes (see below) and the Cancel function here works as it should - I'm struggling to find the difference and the reason why one of them works but the other doesnt. Any suggestions are welcome.