5 Replies Latest reply on Jul 23, 2013 10:26 AM by Stu McNeill

    Adding links in auto generated emails

    Apprentice

      While looking through my SLA setup, i noticed that there are 2 different ways in which email notifications contain links back to the ticket.

       

      One way,

       

      {$ApplicationSetting.ProcessApprover.WebAccessApproverURL$}

       

      The other way

       

      https://servicedesk.myorganisation.com/object/open.rails?class_name={Class/Module/Name}.{Class/Name}&key={Guid}

       

      Which is the correct method ?

       

      Thanks,

       

      Russ.