4 Replies Latest reply on Aug 7, 2013 1:42 PM by Brian.Dailey

    How to show logged incident and requests for a selected end user on the call module window


      LDSD V7.5 SP1 web desk:

      Our analysts (helpdesk) wants to use the call module as the 1st step in their process when answering a call. Once an end user is selected in this form, the analysts would like to see a list of logged incidents and requests for the selected end user in the same form. Very much the same the collection tab: “By  User Filter” works on the Incident module.

      Any suggestions on how to achieve this outcome?