I created a query (within Consol and made available via Web) that would delivery unassigned incidents in accordance to Locations. I grouped them by the primary location and then by site within that primary location.
When the query executes in Consol it displays exactly as I would like it, however, when I log into the Self Servie Portal and execute the query it does not group in the same manner.
I have attached a screen dump of each run within Consol and Web and cannot understand why it is not grouping the same as I would like. Can amyone shed any light if I have not enabled something properly.