7 Replies Latest reply on Dec 28, 2013 8:06 PM by Maag

    Error Installing 9.5sp1

    Rookie

      This the error i have recieved while trying to apply the 9.5sp1. Rainstall.exe is in the ldlogon folder and the LANDesk TIM does exisit.

       

      ERROR: UpdateComputers exiting with 2 Error(s)
      ERRORSUMMARY_BEGIN
      The system cannot find the file specified.

      CommonCore.inf: (0x00000002) ldlogon\Rainstall.exe,90000

      Servicestart.inf: (0x00000002) LANDeskTIM

       

      I have tried multiple things including streams trouble shooting, starting over from scratch, service restarts/reinstall and redownloading the patch all together nothing seems to work. This core is activated and is a test core my production core installed and updated just fine.

      I have the error log attached. Any help would be great.

        • 1. Re: Error Installing 9.5sp1
          Rick.Smith1 Specialist

          I'm getting the exact same problem. Very frustrating.

          • 2. Re: Error Installing 9.5sp1
            Rookie

            I have found a solution to this. For the landesktim service you have to reinstall it. Make sure you stop the service prior to installing it and you may have to unistall too. so you will need to use this command to install.(path may vary depending on version of .NET) C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\InstallUtil.exe D:\Program Files (x86)\LANDesk\ManagementSuite\mbsdk\TIM.exe (just insert what your path to TIM.exe is after the blue command).

             

            AND this one to uninstall

            C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\InstallUtil.exe /u D:\Program Files (x86)\LANDesk\ManagementSuite\mbsdk\TIM.exe

             

            For the rainstall error i copied over the entire folder of where the rainstall was on my other working server over to the broken one and that fixed that one. Let me know if this helps.

            • 3. Re: Error Installing 9.5sp1
              Rookie

              I have trouble with this error:

              Landesk sp error.png

              File Rainstall.exe is in ldlogon. Setting absolute path to Rainstall.exe in CommonCore.inf do not resolve trouble. Installing and uninstalling TIM.exe service also do not resolve trouble. Anybody have another solution?

              • 4. Re: Error Installing 9.5sp1
                Rookie

                File "LANDesk Software 9.5, Service Pack 1.log" includes next strings:

                Executing command: C:\PROGRA~2\LANDesk\ManagementSuite\ldlogon\Rainstall.exe

                ERROR: ExecuteModule return code: 2 running C:\PROGRA~2\LANDesk\ManagementSuite\ldlogon\Rainstall.exe

                Error found and added to ErrorHandler

                "C:\PROGRA~2" is "c:\Program files (x86)". File Rainstall.exe is exist.

                • 5. Re: Error Installing 9.5sp1
                  Jonathan.JANVIER SupportEmployee

                  Hi APetrenko,

                   

                  Could you try to run the SP1 installer with adminitrator privileges via the command line ?

                  It fixed the issue when I encountered the problem with a customer.

                   

                  Regards,

                  Jon

                  • 6. Re: Error Installing 9.5sp1
                    Rookie

                    Thanks for answer Jon!

                    But it is not helping.

                    • 7. Re: Error Installing 9.5sp1
                      SupportEmployee

                      A couple of things stand out:

                      1. The lock over the rainstall.exe, I wonder if this is a permissions issue;

                      padlock.jpg

                      2. You could open the 9.5sp1-core.exe file and go to updates\1 folder and search for the commoncore.inf. Is it there? If so, open it an look for this line; Use 7-zip to open.

                      commoncore.jpg

                      Maybe somehow this is missing from your exe, or if it is there then I would double-check permissions.

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