4 Replies Latest reply on Feb 23, 2016 3:19 AM by jasoncadman

    Agreement Rule Attributes


      I have a question about the behavior in Agreement Rule Attributes.


      I added (Incident) Impacts to be able to specify Priority based on Impact and Urgency.  My Impacts are ordered as follows:

      Impact Ordered.JPG



      When I try to modify the Agreement Rule, the Impacts appear to be listed alphabetically (like a reference list), not ordered. 

      Impact Reference.JPG


      I understand that only SD admins will ever see this window so this is relatively minor annoyance.  But admins need love too :-)