10 Replies Latest reply on Sep 19, 2013 10:12 PM by ragadeepthi

    Placeholders for Manual Actions




      I am trying to add a placeholder for a manual action, but the value is not being evaluated correctly.

                     Issue {Incident/Id} has a new assignment

      Someone please help me on this.

      Edit: I want an attribute to pre-populate with the above line having the reference number at the placeholder. Is this possible?