How do you have the criteria set up? Do you have a "Contains" in there or is Equal to?
I am using "Contains"
I didn't notice this post prior to me posting. I am asking the same question, in which I am trying to use Prompt User and be able to enter in multiple keywords. Entering in more than one keyword will yield nothing, unless the two words exist in the descrption. Hence, a search for: restore recovery or restore and recovery or restore OR recovery, etc does not result in any finds. However, a search for: and the finds all the tickets with "and the" in the description. I've tried using:
I too am using contains