3 Replies Latest reply on Sep 24, 2013 6:24 AM by AndyM

    Issue with Open Touch and Landesk SD 7.6.1

    Rookie

      I am working on a project to integrate Landesk with CA ServiceDesk.  Our development server is running LDSD 7.6.1, and I have the OpenTouch 7.6.1 Web Service installed. Our analysts and end users use Web Access exclusively to work on tickets.

       

      I am able to create a new incident ticket using an OpenTouch script.  However, whenever the ticket is updated via Web Access, it blanks out the Description field.

       

      I've done a little troubleshooting on this by myself, and it looks like this occurs only when Protection Level for Description is set to WriteOnce.  As soon as I change the field to be Read/Write, the issue goes away.  Unfortunately, the business has decided that Description must be a WriteOnce field.  Has anyone come across this issue, or a way to fix it?