9 Replies Latest reply on Sep 19, 2013 11:02 AM by Brian.Dailey

    Auto Move on action not working

    Apprentice

      Heres a sample of a process im having an issue with. When the Assign/Reassign action is taken, the user should be presented with an Approve and Reject actions. They dont get these options unless they do something else to the ticket like add a reminder or add a config item, only after doing a manual action are they then presented with the Approve or Deny options. Any ideas ?

       

      moveon.JPG