7 Replies Latest reply on Oct 8, 2013 6:50 AM by cgodden

    Importing Cisco switches

    cgodden Specialist

      Can anyone give me some guides on importing our Cisco Switch information into DA? I know how to add items through discovery services (currently importing printers and other items with SNMP) but not sure how to get our switch info in there

        • 1. Re: Importing Cisco switches
          rdvanorman Apprentice

          We do this also thru SNMP..  You have to set up the SNMP information on the switches. You'll need to set up the snmp-server community password on the switches and then you can use discovery services and this password to pull in the switches.  You can also pull in the router information this way.

          • 2. Re: Importing Cisco switches
            cgodden Specialist

            We have that setup and i got the login from our network team but still nothing comes back

            • 3. Re: Importing Cisco switches
              rdvanorman Apprentice

              Have they authorized the subnet that your server is on?  You can also try downloading a SNMP sniffer and see if that can talk to them.  Sunbelt has one called IP Scanner and I believe theres also a SNMP Walker.  I'm sure a google search will give you a few options.  Just make sure you can connect to the switches from the subnet your server is on.

              • 4. Re: Importing Cisco switches
                cgodden Specialist

                Made sure i can reach the siwtches from my core server and network admin says we are not blobking anything from that subnet. We are only using level two snmp, so it if fairly simple setup currently. Confirmed i have the correct login but still nothing is showing up in asset control

                • 5. Re: Importing Cisco switches
                  SupportEmployee

                  What I recommend is to run a config against just one of the addresses of one of the switches.  The discovery service will behind a log file in the managementsuite\mp_log directory that will have the name ManagedPlanet.DiscoveryServices.Collect.exe.<ip>.log.  You can look in this to see what messages show up.  If it can connect it will you give a number of messages.  If there is an error you will hopefully get a useful message.  If it can gather information it will tell you how much.  You should then see a file show up in the managementsuite\discserv directory.  It will then process to the discserv\processed directory.  If there is a file but it does not show up in asset control, check the mp_log\ManagedPlanet.DiscoveryServices.Core.exe.<date>.log file.  There should hopefully be a useful message as to why it did not get into the database, such as out of licenses.

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                  • 6. Re: Importing Cisco switches
                    cgodden Specialist

                    this is what i get back from one of teh switch scans. The ip address shows correctly but i have removed from post

                     

                    INFORMATION 9/27/2013 9:47:58 AM: Arguments = /CFG=13 /ADDRSTR=***.***.***.***/LINK=Device.Network.TCPIP.Address /RET=C:\Program Files (x86)\LANDesk\ManagementSuite\MP_Log\f4a91731-a993-4f20-8eec-b875146fea30.log

                    INFORMATION 9/27/2013 9:47:59 AM: DiscoverBase.ConnectToService: Connected to http://ausld9/DiscoveryServices/DSReceive.asmx

                    INFORMATION 9/27/2013 9:47:59 AM: SNMPDiscover2.GetInformation2: Starting address ***.***.***.***

                    INFORMATION 9/27/2013 9:47:59 AM: SNMPDiscoverThread.GetAddressData.: Starting address ***.***.***.***

                    INFORMATION 9/27/2013 9:47:59 AM: SNMPDiscoverThread.GetAddressData.: Could ping IP address.

                    INFORMATION 9/27/2013 9:47:59 AM: SNMPDiscoverThread.GetAddressData.: Gettings selected groups.  Count = 1

                    INFORMATION 9/27/2013 9:48:02 AM: SNMPDiscoverThread.GetAddressData.: Completed scan

                    INFORMATION 9/27/2013 9:48:02 AM: SNMPDiscoverThread.GetAddressData.: Finished address ***.***.***.***

                    INFORMATION 9/27/2013 9:48:02 AM: SNMPDiscover2.GetInformation2: Finished address ***.***.***.***

                    • 7. Re: Importing Cisco switches
                      cgodden Specialist

                      after doing that and seeing that the IP address was being contacted support suggested running a SNMP sniffer to test the connection. It ended up being a capital letter in the community setup that was suppose to be lower case