1 Reply Latest reply on Sep 30, 2013 2:23 AM by Stu McNeill

    Error logging into Console - Object not set to an instance

    neil_p1000 Apprentice

      Hi All


      We are having numerous people getting the errors object not set to an instance when logging into console (running 7.6). I looked on our web server and found the following error message any ideas. Just an addition it only affects Integrated logon. If  i change the config file to explicit analysts can get in



      Touchpaper Services


      NullReferenceException Object reference not set to an instance of an object. Stack Trace: at Touchpaper.ClientClasses.UserInterface.Dashboard.get_ClientType() at Touchpaper.Framework.SystemServices.PreferenceCache.DashboardCache.<>c__DisplayClass8.<GetDashboards>b__3(DashboardGroup dashboardGroup) at System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext() at Touchpaper.Framework.SystemServices.PreferenceCache.DashboardCache.GetDashboards(ISessionDetails session) at Touchpaper.Framework.Web.DataService.GetUserDashboards(SessionDetails sessionDetails)