2 Replies Latest reply on Nov 11, 2013 8:56 AM by sprooney

    isSupervisor in Escalation Notifications

    sprooney Apprentice

      Hi All,

       

      fairly new to this so hopefully this is just something I'm struggling to find.

       

      Currently setting up some notifications for escalations, I can get them set up using a value type to email the group however I'd ideally like to use the IsSupervisor attribute (this is found in each user by going to the Modify User Group option).

       

      For the life of me I cannot find the IsSupervisor attribute as a ValueType, can someone help me out?

       

      Cheers,

      Steve

        • 1. Re: isSupervisor in Escalation Notifications
          SupportEmployee

          Hi sprooney,

           

          IsSupervisor is a boolean attribute that lives on the System.UserGroup object, which is a many-to-many linking object, so you're likely to struggle to get the value for the right UserGroup record in a value type.

           

          It really depends what you want to do with the data. Am I right in thinking that you only want to notify the supervisor of a particular group as opposed to every member of the group itself?  If that's the case, using the "IsSupervisor" attribute may not be suitable for you, because you could have multiple users set as the supervisor for a particular group.

           

          Thanks,

           

           

          Jon

          1 of 1 people found this helpful
          • 2. Re: isSupervisor in Escalation Notifications
            sprooney Apprentice

            Hi Jon,

             

            I've worked around this using a different method - we added managers to the group window and added the appropriate people there.  It was to allow to send notifications to specific people around resolution times / breaches.

             

            Thanks, good to understand the IsSupervisor a bit more.