After using some previous discussions on community (big thanks to those people kind enough to share them) I now have a pop-up message appearing for users who have been classified as Super VIP users - calculation on the Incident window as a before save to look at new BO SuperVIP and if it's True pop-up the message box.
Have run into a slight issue.
Background. We already have numerous users classified as VIP users. This was done by creating a relationship between System.TrueorFalse object and user and called this VIP User. All great. However there is then a copy rule (set for Value Change) to copy this info to a string attribute VIP User Info. This was all pre my time and I'm assuming we have this so that we can show this string attribute (VIP User Info) on the Incident window, the object VIP User isn't accessible from Raise User on the Incident window. My issue is that because of the copy rule if a user is classified as both VIP and SuperVIP then the pop-up box is displaying twice. Has anyone any idea how I can populate the string attribute VIP User Info without using a copy rule? Tried a calculation but it's failing miserably - probably cause I'm not sure what I'm doing . Or is there anyway to be able to access the VIP User object from Raise User in Incident?
using LDSD 7.4