2 Replies Latest reply on Oct 28, 2013 7:01 AM by SHARON.KING

    How to link incidents when there's a Major Incident declared

    Rookie

      Probably a very obvious one, but I struggled when we had our first Major Incident this morning...

       

      So, a little bundle of end users raised tickets reporting the same problem, and I raised one and declared it a Major Incident.

       

      However, I couldn't see an easy way to link the already-raised tickets by the other users to my Major Incident. I could add affected users but that spawns new child incidents for them.

       

      Is there an easy way to bundle existing incident tickets under the umbrella of a Major Incident, and if so: how can I do it?

       

      We are using 7.5.1 OOTB (mostly).

       

      Thanks in advance.