This weekend I finally updated my description attributes to HTML. Now my Change.Description, Incident.Description, .Note, and .Resolution all support HTML text which is great. However, the word "it's" now shows up as "It&##c0027;s" in dashboards which isn't exactly the easiest thing to read. This happens in the dashboards and queries in the console and in Web Desk.
I can't say this is an end of the world thing but it would be nice if there was a fix.
I am a 7.5 user with both Console and Web Desk users.