We have an Incident process that we have been using for some time, we have developed a new process that incorporates the self service system so has new status' and actions.
I am conerned if I transfer the new process from test to live overwritting the current version, that existing Incidents that are open will have issues with the new process. I had this in testing ( I believe) where the new action to enable Analysts to process the Incident didn't appear as the Incident was created under an older version of the process.
Should I create the new process with a different name in Live, will this allow both processes to run side by side? so new Incidents use the new process from an updated shortcut. Not sure if the existing incidents will continue using the original process.
I can't actually identify the reason why some existing Incidents did not process, so it may be me being paranoid.
The new process as is works fine just not sure what impact it will have on any given existing incident.
Any ideas how best to deal with this?