2 Replies Latest reply on May 30, 2014 11:27 AM by Jamie Cannon

    Transfer attachment from incident to change

    Specialist

      Hello,

       

      we have an action in the incident process to create a change out of an incident.

      The incident will be closed then and the change uses the change process.

      It is not a problem to copy all the information from the incident to the change.

      But what happens if an incident has attachments?

       

      Is there a way to transfer the attachments from the incident to the change?

       

      Thanks for a hint.

       

      Tom