Are you sure you have everything in place... I have tested the same version of TE Client on my end on a Psion VH10 TE version 7.3.153 and the package is not orphaned. I have made few changes to the Host and pushed the changes.
You are correct in outlining the 3 reseoans that would make a package orphaned. Can you please give it a second look and confirm also that the client is indeed for the intended device. If the problem still persists I would suggest that you create a case for further assistance from support.
The strange thing is that our setup has been working fine for over 3 months and it always stayed the same. Our server and 10 PSION terminals, we changed the URL multiple times for testing and everything kept working.
Now a second problem started:
Our server doesn't want to keep running as you can see on the left of the screenshot below. We found out that it is the service "Wavelink Avalanche Manger" that always stops running.
When we manually start the service, the server immediatly starts for 5 to 15 minutes and then the service shuts down again.
What is the fastest way to open a support case and where should it be done?
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The best way yo open up a ticket with support would be to use the Support Portal at http://support.wavelink.com. Since you are already registered for the User Community you can use the same logins on the Support Portal. Please create a case there and you will get the support that you need.
The problem has been resolved by Wavelink Support!
All the strange things that were happening:
- Package got orphaned for no such reason
- Server service kept shutting down
- Selection criteria didn't do anything anymore or didn't work anymore
- Remote control sometimes worked and sometimes didn't work
- Server icons were yellow instead of blue stating "needs update"
The problem was a "corrupt" WLAvalancheService.exe! We found that out after 1h and 15 minutes WebEx with support which went very professional and pleasing. So in the end we uninstalled and reinstalled the service which made all the problems go away. Feel free to PM me in the future if you would find yourself in this situation and congrats to Wavelink Support!