A couple of thoughts. You can use the respond level to set the process priority to something that has the same name as the response level. Process priority is available at the process level. I guess you could also add response level to the process object and then do a before save calculation that copies the IPC level one into the process level one. I've not tried that by the way!
thanks for the hint.
You can use the respond level to set the process priority to something that has the same name as the response level. Process priority is available at the process level.
How does this work? I am not really sure what you mean
I tried to use a calculation but I am not sure how to get the response level value.
static def GetAttributeValue(Process):
ClassType = Process.Class.Name
Value = ''
if Process.Class.Name != null:
if ClassType =='Incident':
Value = Process.Incident.ResponseLevel.Title
else: Value = 'Class not incident'
If the classtype is Incident I got no result. If it is not incident it returns the class not incident message.
Does anybody have an idea why the calculation does not work properly?
1 of 1 people found this helpful
In a response level one of the actions you can carry out is to set a priority as well as reassign, send reminder. The priority field you can set here IS a process level attribute. So commonly I create a priority called 'Incident P1' and 'Incident P2'. Then at 0% in the response level for incident P1, set the priority field to be 'Incident P1'. Your mileage may vary :-)
For calculations I'd turn on diagnostics and see what that tells you. I would have thought response level would have been in the incident domain directly, not the Process level.
ok, thank you for the hints.
I think I will move the calculation question to the calculation discussions to continue the discussion as it seems to be a better place for it
Good idea. I think you will need a calculation or copy rule on incident, request, change etc to copy the text of that domains response level title up to a process level object