What is the difference between these types of scan?
I have a workstation whose inventory is off a bit and I think it's messing with SLM.
Under Software --> Products there is an entry for Microsoft Office 2000 SR-1 Premium (9.0)
Under Software --> Add Remove Programs --> Product there is no entry for Office 2000.
I have verified that the machine does not have Office 2000 installed. (It's uninstalled when we installed Office 2007.)
I ran a hardware/software scan and nothing changed. (I checked the ErrorScan directory and there is nothing there from today so the scan was successfully imported.)
Then I ran a full sync scan and the entry for Office 2000 under Software --> Products is gone.
I recently migrated from 9.0 SP3 to 9.5 and pushed out a new agent (this workstation has the latest agent.)
Right now I can't trust the inventory. Is this behavior normal?
What can I do to make scans as accurate as possible in regards to installed software?