Our end-users are not getting their incident tickets to display the history. Is this a permission of the end-user out of the box? Or have we implemented something wrong?
I'm looking for some guidance on where I might make a change to display the call history for the end-user screen(s). If this is only something that the Analyst screens should show, obviously, then my question is moot.
enduserscreen001.png 14.4 K