5 Replies Latest reply on May 23, 2017 4:11 PM by dmulkeen

    End Users: See their ticket history?


      Our end-users are not getting their incident tickets to display the history.  Is this a permission of the end-user out of the box?  Or have we implemented something wrong?


      I'm looking for some guidance on where I might make a change to display the call history for the end-user screen(s).  If this is only something that the Analyst screens should show, obviously, then my question is moot.