2 Replies Latest reply on Nov 15, 2013 1:31 AM by GarethReeves

    Updating Incident by mail - REmoving footers and other text from the reply

    GarethReeves Apprentice

      Has anyone setup their system to filter out incoming emails that update existing incidents to remove things like the original text and footers from the reply?

       

      Currently the system send s out html mail, which the users can reply to to update the Incident. In most cases the reply contains the orignial email sent by the system and a footer. Would liek to cut these out. So for example we have a logo in the mail that goes out so any wording after the logo is stripped from the reply somthing like that.

       

      Any Ideas?

       

      Thanks, Gareth