Ok I was wondering if anyone had setup an SLA to that uses 3 seperate criteria to get it's option? for example below.
I have my minor catergory option as such Software>Standard>Fault or Software>Non Standard> Functionality
Then I have the Service - Microsoft Projects or Autocad
Then a Priority? selection Low, Medium, High?
Now I'm happy with having the two dropdowns to set the SLA however I wondered if it's possible first of all and if anyone had anything similar setup.
So I would keep the 3 Tier Category option
Select A service I.e Application,hardware having the issue
Then select how important it is with the Priority
Does anyone have a better way of doing what I suggest above, I'm open I'm looking for ideas tbf.
Currently we have
Category 3 Tier option based on Service first for example below
User software > Microsoft Office > Fault
Low - Medium High - Critical