This error means that your filter is placed in wrong place. Go to process management - process - raise user, and prepare your filter here. Should work.
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If you do need to create it on the Incident object you can do this as long as you add a filter condition (in the filter rules, not in the query itself) that says "Class Type equals Incident". That way the filter will only attempt to run on Incidents and not on other child objects of Process like Request, Change, etc.
Some of the OOTB filter rules should have this this that you can replicate.
Nearly working no errors, just odd results. I set the filter using department is not equal to Service accounts. It removed the service accounts plus any that have no value in the department field, I tried setting in the filter an Or department is Null. Didn;t appear to work infact it stopped the search function working when i typed a user name. So backed it out.
I can only assume I need to change the filter any ideas?
Thanks for the help so far.