2 Replies Latest reply on Nov 7, 2013 8:25 AM by Jamie Cannon

    Save and Close in Webdesk

    Rookie

      Hello all,

       

      This is one I haven't seen before nor was I able to find it in the communities, if it's buried here somewhere, please forgive me.

       

      I am able to create an incident in the console and save or save and close.  In the webaccess (logged on as an analyst) I am able to create and save an incident.  However when I use the "save and close" button, I get this error:

      save and close error(1).JPG

       

      I checked the user table in SQL and did not see any duplicates there.  Not sure what else I should check.

       

      Thanks in advance for any advice!