2 Replies Latest reply on Nov 8, 2013 2:27 PM by mgonda

    Merge User Account After Name Change

    Rookie

      When we change an employee's name in Active Directory, the new name automatically gets placed in Service Desk when our updates run.  However, we still have their old name as a user as well, eg. Sarah Smith become Sarah Brown; We now have Sarah Smith and Sarah Brown listed as users.  Is there a way to merge all of the old information associated with Sarah Smith to the account of Sarah Brown so we have a single location to look for information on each user?  We are currently using LDSD 7.5 sp1.

        • 1. Re: Merge User Account After Name Change
          Jamie Cannon ITSMMVPGroup

          I'm not sure if there is a script that will merge everything but you could take the imported new Sarah Brown account and rename it something totally different, then update the Sarah Smith account to be Sarah Brown.  Then the import should use whatever target key you have set up and begin updating the right account.  Then just delete the imported, renamed Sarah Brown account.

           

          You could also use something different from your import that doesn't change in a case like this like an Employee ID number or something similar to be the primary key instead of login name or email address.

           

          Hope this helps,

          • 2. Re: Merge User Account After Name Change
            Rookie

            I didn't think to use the Employee ID as the primary key.  That makes a lot of sense.  If someone does know a way to merge, that would still be appreciated, as we do have users who currently have incidents related to both accounts.  I will see about changing our primary key for the future.

             

            Thank you!