7 Replies Latest reply on Nov 22, 2013 7:31 AM by LANDave

    Capturing OS stuck at Boot Server IP - WinPE Menu

    Rookie

      Hi,

       

      We are trying to setup OS deployment with LANDesk following the steps in this document - "How to Capture a Windows 7 image with OSD using Imagew.exe v2 in 9.0 SP2 & SP3 and 9.5"

       

      We are running LDMS v 9.5 (9.50.0.530) on Server 2008 R2.

       

      We have deployed PXE rep to another server 2008 R2 server, build an a heathly Win7 64 OS, sysprep the machine and booting from PXE.

       

      We see the menu with proxy and gateway ip information and select WinPE menu.

      A new line pops up with "BOOT SERVER IP: 172.#.#.# which is the IP of the PXE rep. (See attached file)

       

      It basically just sits there and do nothing.

       

      What I noticed on the PXE rep machine there appears to be missing files under C:\Program Files (x86)\LANDesk\PXE\System\images\x86pc\undi\wpemenu

      There is only 2 files in there - bootmgr.exe and startrom.0.

       

      Is there a step we are missing? We have a log which i can paste in here from the core - CJ-PXE Representative Deployment-284-11122013-111201.log or if there is anything else you would like us to check please let me know.

       

      Any help will be greatly appreciated.

       

      Kind regards,

      Adrian S

        • 1. Re: Capturing OS stuck at Boot Server IP - WinPE Menu
          LANDave SupportEmployee

          Yes, the PXE Representive deployment log would be helpful.

           

          Please post that log.

          • 2. Re: Capturing OS stuck at Boot Server IP - WinPE Menu
            Rookie

            Thank you for your response:

             

            Here is the log as requested, hope it helps in obtaining a solution.

             

            "Machine","CbaStatus","ExitCode","Duration","Begin","End","Command"

            "RDSTEST","OK",1605,0:00:01,2013/11/13 03:21:38 PM,2013/11/13 03:21:39 PM,"MsiExec.exe /q /X{F238CE99-6614-4072-9D20-1D2FA7ED951A}"

            "RDSTEST","OK",0,0:00:01,2013/11/13 03:21:40 PM,2013/11/13 03:21:41 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\files\bootmenu.1, C:\Program Files (x86)\LANDesk\LDClient\bootmenu.1, TOREMOTE"

            "RDSTEST","OK",0,0:00:01,2013/11/13 03:21:42 PM,2013/11/13 03:21:43 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\files\bstrap.0, C:\Program Files (x86)\LANDesk\LDClient\bstrap.0, TOREMOTE"

            "RDSTEST","OK",0,0:00:00,2013/11/13 03:21:44 PM,2013/11/13 03:21:44 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\files\dosundi.1, C:\Program Files (x86)\LANDesk\LDClient\dosundi.1, TOREMOTE"

            "RDSTEST","OK",0,0:00:01,2013/11/13 03:21:45 PM,2013/11/13 03:21:46 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\vboot\bootmenu.0, C:\Program Files (x86)\LANDesk\LDClient\bootmenu.0, TOREMOTE"

            "RDSTEST","OK",0,0:00:01,2013/11/13 03:21:47 PM,2013/11/13 03:21:48 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\vboot\dosundi.0, C:\Program Files (x86)\LANDesk\LDClient\dosundi.0, TOREMOTE"

            "RDSTEST","OK",0,0:00:00,2013/11/13 03:21:49 PM,2013/11/13 03:21:49 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\vboot\bcd, C:\Program Files (x86)\LANDesk\LDClient\bcd, TOREMOTE"

            "RDSTEST","OK",0,0:00:01,2013/11/13 03:21:50 PM,2013/11/13 03:21:51 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\vboot\bcd_x64.dat, C:\Program Files (x86)\LANDesk\LDClient\bcd_x64.dat, TOREMOTE"

            "RDSTEST","OK",0,0:00:01,2013/11/13 03:21:52 PM,2013/11/13 03:21:53 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\vboot\boot_x64.sdi, C:\Program Files (x86)\LANDesk\LDClient\boot.sdi, TOREMOTE"

            "RDSTEST","OK",0,0:00:07,2013/11/13 03:21:54 PM,2013/11/13 03:22:01 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\vboot\boot.wim, C:\Program Files (x86)\LANDesk\LDClient\boot.wim, TOREMOTE"

            "RDSTEST","OK",0,0:00:07,2013/11/13 03:22:02 PM,2013/11/13 03:22:09 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\vboot\boot_x64.wim, C:\Program Files (x86)\LANDesk\LDClient\boot_x64.wim, TOREMOTE"

            "RDSTEST","OK",0,0:00:01,2013/11/13 03:22:10 PM,2013/11/13 03:22:11 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\vboot\bootx64.efi, C:\Program Files (x86)\LANDesk\LDClient\bootx64.0, TOREMOTE"

            "RDSTEST","OK",0,0:00:01,2013/11/13 03:22:12 PM,2013/11/13 03:22:13 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\vboot\bootmgr.exe, C:\Program Files (x86)\LANDesk\LDClient\bootmgr.exe, TOREMOTE"

            "RDSTEST","OK",0,0:00:00,2013/11/13 03:22:14 PM,2013/11/13 03:22:14 PM,"C:\Program Files (x86)\LANDesk\ManagementSuite\landesk\vboot\pxeboot.0, C:\Program Files (x86)\LANDesk\LDClient\startrom.0, TOREMOTE"

            "RDSTEST","OK",0,0:00:34,2013/11/13 03:22:15 PM,2013/11/13 03:22:49 PM,"<qt/>C:\Program Files (x86)\LANDesk\LDClient\sdclient.exe<qt/> /p="http://172.16.4.200/landesk/files/osdrep.msi" /msi /N /An /Ac /g="{F238CE99-6614-4072-9D20-1D2FA7ED951A}" /disableclientqueue"

            "RDSTEST","OK",0,0:00:21,2013/11/13 03:22:50 PM,2013/11/13 03:23:11 PM,"<qt/>C:\Program Files (x86)\LANDesk\LDClient\LDISCN32.EXE<qt/> /NTT=172.16.4.200:5007 /S="172.16.4.200" /F /SYNC /NOUI"

            ; "Job Complete","1 Done","0 Failed","0 Off","0 Unknown"

             

            Regards,

            Adrian

            • 3. Re: Capturing OS stuck at Boot Server IP - WinPE Menu
              LANDave SupportEmployee

              Please do the following for me:

               

              1. On the PXE, rep, run "PxeConfig.exe" which is in the C:\Program Files (x86)\LANDesk\PXE\System folder on 64-bit PXE reps or C:\Program Files\LANDesk\PXE\System folder on 32-bit PXE reps.

              2. Right click on "Boot server" in the tree on the left.

              3. Under the "MFTP" options uncheck "Enable Multicast transmit"

              4. Save the change.

              5. Restart the 2 LANDesk PXE services on the PXE rep.

              6. See if it will continue further on PXE boot.

              • 4. Re: Capturing OS stuck at Boot Server IP - WinPE Menu
                Rookie

                Thanks Dave,

                 

                I have applied the steps you recommended, the steps differs slighty, probably version differences.

                 

                We run LDMS V9.5.

                 

                We still only get up till the screen as per attached pic.

                 

                Let me know if you can think of anything else we can try?

                 

                Thanks & regards,
                Adrian

                ConfigBootServer.jpg

                Removed tick from "Enable Multicast Transmit"

                MTFTP settings.jpgTimeOut Error.jpg

                • 5. Re: Capturing OS stuck at Boot Server IP - WinPE Menu
                  LANDave SupportEmployee

                  Do *any* of your computers work?

                   

                  Another thing to be sure of is that your computer is processing Inventory scans. 

                   

                  Check the \ManagementSuite\LDScan folder to see if there are scan files stacked up in there.   You may need to restart the LANDesk Inventory service.

                   

                  The server needs to be able to process the miniscans that get sent in from clients that contain the MAC Address and other information.

                   

                  It is also possible that the network card drivers are not entirely correct.

                   

                  What model is the computer in question?

                  • 6. Re: Capturing OS stuck at Boot Server IP - WinPE Menu
                    Rookie

                    Hi,

                     

                    I am not sure what you mean by: "Do *any* of your computers work?"

                     

                    I have checked the ldscan folder and there is about 60 *.tmp files in there. I have since restarted the Inventory Service but this has not affect the files in this directory.

                     

                    We have installed new drivers as well - from the attached screenshot I read the following:

                     

                    • DrvLoad: Successfully loaded Network Card 82579LM Win8/WinPE/X32
                    • Successfully disablefirewall
                    • Successfully import all.reg
                    • Diskpart Select Disk 0

                     

                    We are attempting to capture a Lenovo ThinkCentre Edge 72 Type 3493.

                     

                    Anything else you can think of?

                     

                    Thank you for your kind assistance.

                     

                    Adrian

                     

                    PXE Capture1.jpg

                    • 7. Re: Capturing OS stuck at Boot Server IP - WinPE Menu
                      LANDave SupportEmployee

                      I think the key here lies in the error "An error occurred while releasing interface Loopback Pseudo-interface 1 : The system cannot find the file specified"

                       

                      This is definitely not normal. 

                       

                      This Microsoft discussion talks about the article.   In this case it appears it was an issue with the router.

                       

                      However, the most likely cause is that the network driver is still likely not 100% correct.

                       

                      http://answers.microsoft.com/en-us/windows/forum/windows_vista-networking/an-error-occurred-while-releasing-interface/4261cacb-e924-4d74-a349-4f3b898c27a9

                       

                      Could you perhaps test in a very controlled environment?  Maybe with a simple switch that everything is connected to?

                       

                      It could also perhaps be a setting on your DHCP server.