I am after some advice I want to be able to allow external people to log incidents as themselves
So they will email in using their own email address that I have confirmed is setup in the "contact" Users folder under administration.
I have copied the Permissions from End User and created a new group called "External Users" All contacts are part of this role under Roles in folder contact.
How do I get this group -user to be able to log incidents using the same process as end user? I don't want to create AD accounts for these users so they only exposure to our environment will be with LANDesk.
I don't want to open it up so any random email gets logged just ones I specify.
I hope that makes sense, any further information please ask.
We are using 220.127.116.11 environment.