There was an issue some time ago (and it should be resolved in 9.5 SP1) where if you left a carriage return or space at the end of the body it had trouble parsing the XML and resulted in problems sending emails. Outside of that the document in the community on using custom alert variables should still work...however as it states not all variables work for every alert. Only the pre-defined ones work for all alerts. I haven't walked through the document in a couple of years though but alerting/monitoring in general has remained the same.
Also, make sure if you have multiple email configurations that they are all the same...aka...if you changed the Extended/Non-Extended settings then it needs to be done to each action.
Thanks for your answer. I guess not to many use the alerting.
I set up a alert for Disk space and in the action there is a blank (default *), for instance. Do you know what the instance is?
The reason I asked we have multiple partitions designated qas drives and I'm get reports on the small partitions (d drive) which I don't want, just c drive.
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Yes. If you put your mouse on the question mark in the lower right corner (don't click) it will give you some examples of the options for instance and allow you to specify which drives you want to monitor.
Thanks that worked. I had tryed clicking the ? but it goes to a web url that does not contain the help file. I guess Landesk is aware of that.