2 Replies Latest reply on Dec 3, 2013 10:55 AM by csimpson

    Updating ticket or CI via e-mail, based on some field other than ticket ID


      Hi group,


      I was wondering if there's a way to have LANDesk update a ticket based not on the Ref ID or ticket #, but on some other unique field that is known. For example, if you have the serial number of an object, could you put that into the subject line, and could LANDesk find the ticket associated with it and close it or move it to another status?


      Along the same line, but slightly different, could you specify a CI through e-mail using a unique identifier (serial number for example) and have a field in that CI update automatically?