1 Reply Latest reply on Nov 26, 2013 11:12 AM by Truffles

    Real Time monitoring failed

    igs Apprentice

      Hi All,

       

      When we check the PC security log from real-time monitoring, unknown is show in the "Type", just wonder what's happening, and this error only happened in PC, all the servers are fine.

       

      Ter

        • 1. Re: Real Time monitoring failed
          Truffles SupportEmployee

          Hello,

           

          My initial thoughts are that either communication cannot be established correctly or perhaps the monitoring providers on the machine are not installed. The providers get installed when you check the "Real Time Monitoring" options in the agent configuration. The following document may help as it provides information on testing communication and browsing the collector which manages the providers: http://community.landesk.com/support/docs/DOC-24123

           

          To monitor the event logs the "Baseline" components in the agent will need to be checked and it should list something like "ldlogs" in the collector list.