I've moved your post from the Service Desk product section to the relevant section under the Management Suite product. Hopefully someone will be able to help shortly.
Sounds like you start from scratch...
First you have to create and configure a packages share. Easiest way might be to configure your Core Server as Preferred server:
After you did this and put the installation files there, create a new MSI Distribution Package. Puta description and the full patch \\Server\Share\map\RightFax\Product Suite - Client.msi
On the second screen, choose for 'use windows installer', choose your options and add this:
RUNBYRIGHTFAXSETUP=2 CONFIGUREFAXCTRL=1 ADDLOCAL="FaxUtil,FaxCtrl" INSTALLDIR="C:\Program files\RightFax" RFSERVERNAME=<myservername>
to the created command line.
1 last thing, if you plan to use a Download first Delivery method where you first cache your installation on the client, you need to go to Additional Files and do an auto-detect. This will add all other installation files you need during the installation to package defintion.
Hope this helps you on your way. I also heavily recommend checking out the Software Distribution Landing Page:
and the appropriate LANDesk Help section:
Thanks Stu for placing this is the correct place. I had thought I did that but guess not.
thanks for the information. I will give this a shot and let you know ....
I did exactly as you directed in your answer. I am now getting the following error after trying to run the task.
Processing package : RightFax Client 9.4 nstallation
Mon, 09 Dec 2013 12:20:47 3056 3828 File (\\<serverIP>\RightFax_Client_940\RightFax Product Suite - Cliemnt.msi) is not in cache
First page of Package Type MSI
\\<serverIP>\RightFax_Client_940\RIghtFax Product Suite - Client.msi
Use Windows Installer to install and control installation checked
RUNBYRIGHT .... etc etc.. the rest of the command line entered in the Enter Command Line space.
Additional Files page:
I added t\\<serverIP>\RtFax_Client_940\Setup.exeigh
It will not let me add the client.msi and I cannot have the package type of MSI unless I have that on the first page.
I am also creating a RightFax MSI distribution package. I followed same procedures you recommended, but when I click "Auto Detect" for additional files, I get an error that states, "failed to parse file".
Am I doing something wrong?
Also... Any tips on how the same package can install the .Net Framework if it is not already installed on the target workstation?