3 Replies Latest reply on Jan 7, 2014 4:49 AM by Jenny.Lardh

    How to show the lock tickets in a query

    Rookie

      Hi there,

       

      Does anyone know where does LANDesk store the information when a ticket is locked i.e when one analyst is working on it and a second analyst open the same ticket. We need to show this up on the All IPC query so analyst save time by not opening the tickets that are already opened/locked by others. Where do we find this field??

       

      Thank you.