4 Replies Latest reply on Jan 3, 2014 1:37 PM by LandeskChicago

    AV definitions not being updated w/ Landesk v9.0.3

    landesk4CoC Rookie

      We have a landesk server running v9.0.3 with Kaspersky AV 9 serving about 3000 client machines.  Since Nov 20 about 90% of them are no longer updating their dat files.  The following is from the avservice_update.log on one of the affected machines.  Any idea what is causing these machines to fail updating?  It can't be a problem with the dats on the core server because some machines do update successfully.  Thanks!

       

       

      ---------- Initializing the AV Service -----------

       

      Mon, 30 Dec 2013 05:31:23 3084 7748 AV behavior loaded: HQLDW1_v92: Revision 16

      Mon, 30 Dec 2013 05:31:23 3084 7748 Checking if Kaspersky requires a reboot.

      Mon, 30 Dec 2013 05:31:23 3084 7748 Reboot needed before installing the driver: false

      Mon, 30 Dec 2013 05:31:23 3084 7748 -- Manual scan inclusions -------------------------------

      Mon, 30 Dec 2013 05:31:23 3084 7748 Scan all files

      Mon, 30 Dec 2013 05:31:23 3084 7748 -- Manual scan exclusions -------------------------------

      Mon, 30 Dec 2013 05:31:23 3084 7748 Directories: C:\WINDOWS\EXCHANGE SERVER\;C:\WINDOWS\MICROSOFT\;C:\NBU_VSP_CACHE\_VXFIVSPCACHEFILE_\;C:\PROGRAM FILES (X86)\LANDESK\;

      Mon, 30 Dec 2013 05:31:23 3084 7748 Files: C:\SSM.EXE;C:\TAR32.EXE;C:\BPFIS.EXE;C:\BPBKAR32.EXE;

      Mon, 30 Dec 2013 05:31:23 3084 7748 Extensions: LOG;CHK;JRS;SDB;QUE;EDB;

      Mon, 30 Dec 2013 05:31:23 3084 7748 Trusted items list:

      Mon, 30 Dec 2013 05:31:23 3084 7748 ---------------------------------------------------------

      Mon, 30 Dec 2013 05:31:23 3084 7748 Loading engine

      Mon, 30 Dec 2013 05:31:23 3084 7748 Load complete

      Mon, 30 Dec 2013 05:31:23 3084 7748 Server OS

      Mon, 30 Dec 2013 05:31:23 3084 7748 Affinity = 2

      Mon, 30 Dec 2013 05:31:23 3084 7748 Inializing Kav for non-realtime. Setting affinity to 1

      Mon, 30 Dec 2013 05:31:23 3084 7748 Extended DB: Disabled

      Mon, 30 Dec 2013 05:31:23 3084 7748 Heuristics on manual scan: Enabled

      Mon, 30 Dec 2013 05:31:23 3084 7748 Heuristics on realtime scan: Enabled

      Mon, 30 Dec 2013 05:31:23 3084 7748 LogKasperskyCallback set to false

      Mon, 30 Dec 2013 05:31:23 3084 7748 bases8 folder used: C:\Program Files (x86)\LANDesk\LDClient\antivirus\bases8

      Mon, 30 Dec 2013 05:31:23 3084 7748 Initializing on channel 7584.  Include riskware: no

      Mon, 30 Dec 2013 05:31:23 3084 7748 Calling kaveInitialize with NT_SERVICE...

      Mon, 30 Dec 2013 05:31:25 3084 7748 Initialize returned 0x0

      Mon, 30 Dec 2013 05:31:25 3084 7748 Returned: 0x0

      Mon, 30 Dec 2013 05:31:25 3084 7748 Enabled automatic bases reload: true

      Mon, 30 Dec 2013 05:31:25 3084 7748 SDK Version: 8.1.8.79

      Mon, 30 Dec 2013 05:31:25 3084 7748 key name: 'av.key'. Exp.date: month= 4, day=17, year=2014

      Mon, 30 Dec 2013 05:31:25 3084 7748 Initialized on channel 7584

      Mon, 30 Dec 2013 05:31:25 3084 7748 Scan timeout set to 3600000

      Mon, 30 Dec 2013 05:31:25 3084 7748 Log timeout set to 600000

      Mon, 30 Dec 2013 05:31:25 3084 7748 Not the main service. Not loading the realtime monitor.

      Mon, 30 Dec 2013 05:31:25 3084 2616 Watching for commands C:\ProgramData\LANDeskAV\Client\7584_*.*

      Mon, 30 Dec 2013 05:31:25 3084 2616 Resetting update event to start updating...

      Mon, 30 Dec 2013 05:31:25 3084 2616 Updater: Resetting update event to start updating

      Mon, 30 Dec 2013 05:31:25 3084 2616 Updater: Update started

      Mon, 30 Dec 2013 05:31:25 3084 2616 Download from core then internet

      Mon, 30 Dec 2013 05:31:25 3084 2616 Core server name found in HKLM\SOFTWARE\Intel\LANDesk\LDWM: HQLDW1

      Core server name found in HKLM\SOFTWARE\Intel\LANDesk\LDWM: HQLDW1

      Mon, 30 Dec 2013 05:31:25 3084 2616 vulscan app path dir: C:\Program Files (x86)\LANDesk\LDClient\

      File C:\Program Files (x86)\LANDesk\Shared Files\ProxyHost.exe version within specified

      Attempting to connect to proxyhost

      connect to proxy result: 0

      Using proxyhost to communicate with the core

      Loaded 45 custom variables from C:\ProgramData\vulScan\CustomVariables.HQLDW1.ini

      UpdateFromCoreWithCallback: recursive set to false

      Updating with the new way...

      Checking for updated files at antivirus8/this_is_a_connection_test.abc

      Recursive = false. Getting hash...

      In SendRequest: Action = SOAPAction: "http://tempuri.org/GetHashForWildcard"

       

       

       

       

      Mon, 30 Dec 2013 05:31:25 3084 2616 SendRequest: SOAPAction: "http://tempuri.org/GetHashForWildcard"

       

       

       

       

      Mon, 30 Dec 2013 05:31:26 3084 2616 Success

      local address: 167.165.80.100

      Core found no files for request: antivirus8/this_is_a_connection_test.abc

      Mon, 30 Dec 2013 05:31:26 3084 2616 Download from core then internet

      downloading behavior files from core

      vulscan app path dir: C:\Program Files (x86)\LANDesk\LDClient\

      Updating settings

      In SendRequest: Action = SOAPAction: "http://tempuri.org/GetHashForFile"

       

       

       

       

      Mon, 30 Dec 2013 05:31:26 3084 2616 SendRequest: SOAPAction: "http://tempuri.org/GetHashForFile"

       

       

       

       

      Mon, 30 Dec 2013 05:31:26 3084 2616 Success

      Self update: files are up to date.

      Last status: Done

      Checking to see if taskID 893747 is already defined....

      Start comparing task filters....

      Filter count: 3

      Filter type = 10

      Checking for auto relay type...

      Filter type = 1

      Filter type = 2

      C:\Program Files (x86)\LANDesk\LDClient\antivirus\ldav.exe /scancomputer task is up to date

      Checking to see if taskID 893748 is already defined....

      Start comparing task filters....

      Filter count: 2

      Filter type = 10

      Checking for auto relay type...

      Filter type = 1

      C:\Program Files (x86)\LANDesk\LDClient\antivirus\ldav.exe /update task is up to date

      UpdateFromCoreWithCallback: recursive set to true

      Updating with the new way...

      Checking for updated files at antivirus8/win/bases8/*.*

      Recursive = true. Getting hash recursively...

      In SendRequest: Action = SOAPAction: "http://tempuri.org/GetHashForWildcardRecursive"

       

       

       

       

      Mon, 30 Dec 2013 05:31:27 3084 2616 SendRequest: SOAPAction: "http://tempuri.org/GetHashForWildcardRecursive"

       

       

       

       

      Mon, 30 Dec 2013 05:31:33 3084 2616 Success

      Got the hash for 1668 files

      Last status: Done

      Comparing

      Mon, 30 Dec 2013 05:31:34 3084 2616 Received event UFC_DownloadStart, file 1668

      Hash did not match. Adding C:\Program Files (x86)\LANDesk\LDClient\antivirus\Temp_bases8\landesk\LdBasesInfo.xml to download list. hash on the core - Qsa+Luu80D+7Q2MVuwddIg==, hash on the client - ztGTQ7tPAv01t4nvmwAi6Q==

      Downloading updates

      Mon, 30 Dec 2013 05:31:50 3084 6440 Performing TCP connection with a timeout of -1 milliseconds

      Mon, 30 Dec 2013 05:31:53 3084 6636 Received event UFC_DownloadStartFile, file http://HQLDW1/ldlogon/antivirus8/win/bases8/LdBasesInfo.xml

      Mon, 30 Dec 2013 05:31:53 3084 6636 Received event UFC_DownloadEndFile, file http://HQLDW1/ldlogon/antivirus8/win/bases8/LdBasesInfo.xml

      # of files set to be downloaded: 1

      # of files downloaded: 1

      Last status: Done

      Mon, 30 Dec 2013 05:31:53 3084 2616 Received event UFC_NewFileStart, file

      Mon, 30 Dec 2013 05:31:53 3084 2616 Received event UFC_OriginalFileMoved, file C:\Program Files (x86)\LANDesk\LDClient\antivirus\Temp_bases8\landesk\LdBasesInfo.xml

      Mon, 30 Dec 2013 05:31:53 3084 2616 Received event UFC_NewFileMoved, file C:\Program Files (x86)\LANDesk\LDClient\antivirus\Temp_bases8\landesk\LdBasesInfo.xml

      Mon, 30 Dec 2013 05:31:53 3084 2616 Launching updater SDK...

      Mon, 30 Dec 2013 05:31:53 3084 2616 1 percent

      Mon, 30 Dec 2013 05:31:53 3084 2616 Updater: Trying to update the pattern files from the core...

      Mon, 30 Dec 2013 05:31:53 3084 2616 Running Updater SDK...

      Mon, 30 Dec 2013 05:31:53 3084 2616 urls:

      Mon, 30 Dec 2013 05:31:53 3084 2616 license key name: 'av.key'. Expiration date: month= 4, day=17, year=2014

      Mon, 30 Dec 2013 05:31:53 3084 2616 Running on client

       

       

      Mon, 30 Dec 2013 05:31:53 3084 2616 Downloaded from core. Set to update from C:\Program Files (x86)\LANDesk\LDClient\antivirus\Temp_bases8\landesk...

      Mon, 30 Dec 2013 05:31:53 3084 2616 -- Connection settings ----------------------------------

      Mon, 30 Dec 2013 05:31:53 3084 2616 NetworkTimeout: 60

      Mon, 30 Dec 2013 05:31:53 3084 2616 -- Product settings ----------------------------------

      Mon, 30 Dec 2013 05:31:53 3084 2616 ComponentsToUpdate: KDB;EMU;AH;BSS;ARK;BLST2;Core;Qscan;Updater

      Mon, 30 Dec 2013 05:31:53 3084 2616 OptionalComponents: KDB;EMU;AH;BSS;ARK;BLST2;Core;Qscan;Updater

      Mon, 30 Dec 2013 05:31:53 3084 2616 UpdateEnabled: 1

      Mon, 30 Dec 2013 05:31:53 3084 2616 SelfRegion:

      Mon, 30 Dec 2013 05:31:53 3084 2616 PostUpdateCmd:

      Mon, 30 Dec 2013 05:31:53 3084 2616 PrimaryIndexFileName: u0607g.xml

      Mon, 30 Dec 2013 05:31:53 3084 2616 PrimaryIndexRelativeUrlPath: index

      Mon, 30 Dec 2013 05:31:53 3084 2616 TargetPlatform: kernel:x64;user:i386

      Mon, 30 Dec 2013 05:31:53 3084 2616 TargetOS:

      Mon, 30 Dec 2013 05:31:53 3084 2616 BuildIdentifier: 0

      Mon, 30 Dec 2013 05:31:53 3084 2616 ApplicationsToUpdate: KAVSDK 8.1.8.79

      Mon, 30 Dec 2013 05:31:53 3084 2616 -- Directory settings  -------------------------------

      Mon, 30 Dec 2013 05:31:53 3084 2616 TemporaryDir: C:\Program Files (x86)\LANDesk\LDClient\antivirus\temp_bases8\kave

      Mon, 30 Dec 2013 05:31:53 3084 2616 BaseFolder: C:\Program Files (x86)\LANDesk\LDClient\antivirus\bases8

      Mon, 30 Dec 2013 05:31:53 3084 2616 DskmFolder: C:\Program Files (x86)\LANDesk\LDClient\antivirus\dskm_bases8

      Mon, 30 Dec 2013 05:31:53 3084 2616 -- Source settings -----------------------------------

      Mon, 30 Dec 2013 05:31:53 3084 2616 MasterAsrvUpdate: 0

      Mon, 30 Dec 2013 05:31:53 3084 2616 TryInet: 0

      Mon, 30 Dec 2013 05:31:53 3084 2616 AsrvUpdate: 0

      Mon, 30 Dec 2013 05:31:53 3084 2616 InetUpdate: 0

      Mon, 30 Dec 2013 05:31:53 3084 2616 UseDiffs: 0

      Mon, 30 Dec 2013 05:31:53 3084 2616 UpdateSrvUrls.Urls[0]: C:\Program Files (x86)\LANDesk\LDClient\antivirus\Temp_bases8\landesk

      Mon, 30 Dec 2013 05:31:53 3084 2616 -- Retranslation settings ----------------------------

      Mon, 30 Dec 2013 05:31:53 3084 2616 UpdatesRetranslation: 0

      Mon, 30 Dec 2013 05:31:53 3084 2616 RetranslationDirectory: (null)

      Mon, 30 Dec 2013 05:31:53 3084 2616 TargetPlatform: (null)

      Mon, 30 Dec 2013 05:31:53 3084 2616 TargetOs:

      Mon, 30 Dec 2013 05:31:53 3084 2616 ---------------------------------------------------

      Mon, 30 Dec 2013 05:31:53 3084 2616 Start downloading...

      Mon, 30 Dec 2013 05:31:53 3084 2616 0 percent

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      Mon, 30 Dec 2013 05:32:25 3084 7748 IsUpdating: true

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      Mon, 30 Dec 2013 05:33:08 3084 2616 44 percent

      Mon, 30 Dec 2013 05:33:08 3084 2616 45 percent

      Mon, 30 Dec 2013 05:33:08 3084 2616 45 percent

      Mon, 30 Dec 2013 05:33:08 3084 2616 45 percent

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      Mon, 30 Dec 2013 05:33:09 3084 2616 70 percent

      Mon, 30 Dec 2013 05:33:09 3084 2616 100 percent

      Mon, 30 Dec 2013 05:33:09 3084 2616 100 percent

      Mon, 30 Dec 2013 05:33:09 3084 2616 End downloading.

      Mon, 30 Dec 2013 05:33:09 3084 2616 ERROR: Download failed

      Mon, 30 Dec 2013 05:33:09 3084 2616 ERROR: Updater logic error.(27)

      Mon, 30 Dec 2013 05:33:09 3084 2616 100 percent

      Mon, 30 Dec 2013 05:33:09 3084 2616 100 percent

      Mon, 30 Dec 2013 05:33:09 3084 2616 RunUpdaterSdk returned 0x1B

      Mon, 30 Dec 2013 05:33:09 3084 2616 Return value set to E_FAIL

      Mon, 30 Dec 2013 05:33:09 3084 2616 ERROR: Inconsistent bases8 content detected.  Retrying download from core.

      UpdateFromCoreWithCallback: recursive set to true

      Updating with the new way...

      Checking for updated files at antivirus8/win/bases8/*.*

      Recursive = true. Getting hash recursively...

      In SendRequest: Action = SOAPAction: "http://tempuri.org/GetHashForWildcardRecursive"

       

       

       

       

      Mon, 30 Dec 2013 05:33:09 3084 2616 SendRequest: SOAPAction: "http://tempuri.org/GetHashForWildcardRecursive"

       

       

       

       

      Mon, 30 Dec 2013 05:34:30 3084 2616 Success

      Got the hash for 1668 files

      Last status: Done

      Comparing

      Mon, 30 Dec 2013 05:34:30 3084 2616 Received event UFC_DownloadStart, file 1668

      Mon, 30 Dec 2013 05:34:32 3084 2616 Received event UFC_NewFileStart, file

      Mon, 30 Dec 2013 05:34:32 3084 2616 Launching updater SDK...

      Mon, 30 Dec 2013 05:34:32 3084 2616 1 percent

      Mon, 30 Dec 2013 05:34:32 3084 2616 Updater: Trying to update the pattern files from the core...

      Mon, 30 Dec 2013 05:34:32 3084 2616 Running Updater SDK...

      Mon, 30 Dec 2013 05:34:32 3084 2616 urls:

      Mon, 30 Dec 2013 05:34:32 3084 2616 license key name: 'av.key'. Expiration date: month= 4, day=17, year=2014

      Mon, 30 Dec 2013 05:34:32 3084 2616 Running on client

       

       

      Mon, 30 Dec 2013 05:34:32 3084 2616 Downloaded from core. Set to update from C:\Program Files (x86)\LANDesk\LDClient\antivirus\Temp_bases8\landesk...

      Mon, 30 Dec 2013 05:34:32 3084 2616 -- Connection settings ----------------------------------

      Mon, 30 Dec 2013 05:34:32 3084 2616 NetworkTimeout: 60

      Mon, 30 Dec 2013 05:34:32 3084 2616 -- Product settings ----------------------------------

      Mon, 30 Dec 2013 05:34:32 3084 2616 ComponentsToUpdate: KDB;EMU;AH;BSS;ARK;BLST2;Core;Qscan;Updater

      Mon, 30 Dec 2013 05:34:32 3084 2616 OptionalComponents: KDB;EMU;AH;BSS;ARK;BLST2;Core;Qscan;Updater

      Mon, 30 Dec 2013 05:34:32 3084 2616 UpdateEnabled: 1

      Mon, 30 Dec 2013 05:34:32 3084 2616 SelfRegion:

      Mon, 30 Dec 2013 05:34:32 3084 2616 PostUpdateCmd:

      Mon, 30 Dec 2013 05:34:32 3084 2616 PrimaryIndexFileName: u0607g.xml

      Mon, 30 Dec 2013 05:34:32 3084 2616 PrimaryIndexRelativeUrlPath: index

      Mon, 30 Dec 2013 05:34:32 3084 2616 TargetPlatform: kernel:x64;user:i386

      Mon, 30 Dec 2013 05:34:32 3084 2616 TargetOS:

      Mon, 30 Dec 2013 05:34:32 3084 2616 BuildIdentifier: 0

      Mon, 30 Dec 2013 05:34:32 3084 2616 ApplicationsToUpdate: KAVSDK 8.1.8.79

      Mon, 30 Dec 2013 05:34:32 3084 2616 -- Directory settings  -------------------------------

      Mon, 30 Dec 2013 05:34:32 3084 2616 TemporaryDir: C:\Program Files (x86)\LANDesk\LDClient\antivirus\temp_bases8\kave

      Mon, 30 Dec 2013 05:34:32 3084 2616 BaseFolder: C:\Program Files (x86)\LANDesk\LDClient\antivirus\bases8

      Mon, 30 Dec 2013 05:34:32 3084 2616 DskmFolder: C:\Program Files (x86)\LANDesk\LDClient\antivirus\dskm_bases8

      Mon, 30 Dec 2013 05:34:32 3084 2616 -- Source settings -----------------------------------

      Mon, 30 Dec 2013 05:34:32 3084 2616 MasterAsrvUpdate: 0

      Mon, 30 Dec 2013 05:34:32 3084 2616 TryInet: 0

      Mon, 30 Dec 2013 05:34:32 3084 2616 AsrvUpdate: 0

      Mon, 30 Dec 2013 05:34:32 3084 2616 InetUpdate: 0

      Mon, 30 Dec 2013 05:34:32 3084 2616 UseDiffs: 0

      Mon, 30 Dec 2013 05:34:32 3084 2616 UpdateSrvUrls.Urls[0]: C:\Program Files (x86)\LANDesk\LDClient\antivirus\Temp_bases8\landesk

      Mon, 30 Dec 2013 05:34:32 3084 2616 -- Retranslation settings ----------------------------

      Mon, 30 Dec 2013 05:34:32 3084 2616 UpdatesRetranslation: 0

      Mon, 30 Dec 2013 05:34:32 3084 2616 RetranslationDirectory: (null)

      Mon, 30 Dec 2013 05:34:32 3084 2616 TargetPlatform: (null)

      Mon, 30 Dec 2013 05:34:32 3084 2616 TargetOs:

      Mon, 30 Dec 2013 05:34:32 3084 2616 ---------------------------------------------------

      Mon, 30 Dec 2013 05:34:32 3084 2616 Start downloading...

      Mon, 30 Dec 2013 05:34:32 3084 2616 0 percent

      Mon, 30 Dec 2013 05:34:32 3084 2616 4 percent

      Mon, 30 Dec 2013 05:34:33 3084 2616 5 percent

      Mon, 30 Dec 2013 05:34:33 3084 2616 8 percent

      Mon, 30 Dec 2013 05:34:33 3084 2616 8 percent

      Mon, 30 Dec 2013 05:34:34 3084 2616 9 percent

      Mon, 30 Dec 2013 05:34:34 3084 2616 9 percent

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      Mon, 30 Dec 2013 05:34:35 3084 2616 10 percent

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      Mon, 30 Dec 2013 05:35:21 3084 2616 43 percent

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      Mon, 30 Dec 2013 05:35:22 3084 2616 45 percent

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      Mon, 30 Dec 2013 05:35:23 3084 2616 70 percent

      Mon, 30 Dec 2013 05:35:23 3084 2616 100 percent

      Mon, 30 Dec 2013 05:35:23 3084 2616 100 percent

      Mon, 30 Dec 2013 05:35:23 3084 2616 End downloading.

      Mon, 30 Dec 2013 05:35:23 3084 2616 ERROR: Download failed

      Mon, 30 Dec 2013 05:35:23 3084 2616 ERROR: Updater logic error.(27)

      Mon, 30 Dec 2013 05:35:23 3084 2616 100 percent

      Mon, 30 Dec 2013 05:35:23 3084 2616 100 percent

      Mon, 30 Dec 2013 05:35:23 3084 2616 RunUpdaterSdk returned 0x1B

      Mon, 30 Dec 2013 05:35:23 3084 2616 Return value set to E_FAIL

      Mon, 30 Dec 2013 05:35:23 3084 2616 ERROR: Inconsistent bases8 content detected.  Retrying download from core.

      Mon, 30 Dec 2013 05:35:23 3084 2616 Updater: Connected to the core, but failed to update the pattern files from the core.  No internet download will be attempted.

      Mon, 30 Dec 2013 05:35:23 3084 2616 Updater: Download result: -2147467259

      Mon, 30 Dec 2013 05:35:23 3084 2616 Copying *.key files from C:\Program Files (x86)\LANDesk\LDClient\antivirus\bases8\ to C:\Program Files (x86)\LANDesk\LDClient\antivirus\

      Mon, 30 Dec 2013 05:35:23 3084 2616 Updater: Update ended : (0x80004005)

      Mon, 30 Dec 2013 05:35:23 3084 2616 Updater: ERROR: failed to update from core : (0x80004005)

      Mon, 30 Dec 2013 05:35:23 3084 2616 Updater: Setting update event

      Mon, 30 Dec 2013 05:35:23 3084 2616 Setting update event

      Mon, 30 Dec 2013 05:35:23 3084 2616 ERROR: Failed to launch update : (0xB7)

      Mon, 30 Dec 2013 05:35:23 3084 7748 Received stop event

      Mon, 30 Dec 2013 05:35:23 3084 7604 Uninitializing engine

      Mon, 30 Dec 2013 05:35:24 3084 7604 Successfully uninitialized the engine

      Mon, 30 Dec 2013 05:35:24 3084 7748 LANDesk Antivirus stopped on channel.

      Mon, 30 Dec 2013 05:35:24 3084 7748 Exiting channel 7584.