This is happening on LANDesk 220.127.116.11 service pack 1.
Give that document a try, if you are still seeing the issue please give a call to support. Thanks
If you have Data Translation Services (Managed Planet) check the account that the Managed Planet service runs with. Make sure it has rights to the directory. Sometimes just restarting the MP service helps.
Also check out this thread. http://community.landesk.com/support/thread/21083
To expand a bit on what Kurt said, the Managed Planet Core Scan Processor service (if you just have Data Analytics - DTS, you can forget about the Managed Planet services for Software Store and Rapid Deployment; Managed Planet is the old name for LANDesk Data Analytics) should be running with Local System or optionally you can change this to another user that has local administrative rights on the server. Basically this will service will first apply all DTS rules that are made 'active' to the scan files before they will be processed by the LANDesk Inventory Server service. To do so, the 'traffic light' in the DTS toolbar has to be set to 'green'. This will change the Advanced LANDesk Inventory Server settings (Configure - Services in the Console on the CORE) to .MP files instead of all .SCN files. After processing by the MPCORE service, the file will be renamed and picked up by the LDINV32 service.
To keep track of the LDSCAN folder, absolutely take a look at the program Kurt made, in the other thread.
We are currently experiencing problems with our SQL database. Hopefully after we fix the database issue it will fix the inventory scans issue also.
We moved the database to another server and inventory started working again.